Returns
Shipping
Free Shipping to our Store
- Next working day delivery to our store.
Home Delivery
- Shipping rates calculated at checkout.
- Free worldwide shipping for orders over £500.
Exchanges and Returns
If you are not completely satisfied, return your items within 14 days for an exchange or refund. Items must be unworn and in original condition.
Free Returns to our Store
Returns by Mail
- Return items within 14 days of delivery.
- Use a tracked and insured service to return to:
The Business Fashion
360 Welford Road
Leicester, LE2 6EJ
UK
Upon receipt, we will process your refund or exchange. Refunds cover the item cost only, not postage.
Return Conditions
- Items must be unworn, unwashed, with tags attached, and in resalable condition.
- Include any additional packaging (e.g., dust bags).
- Fragrances, swimwear, and underwear are non-refundable and non-exchangeable.
- Customer covers return shipping costs.
- Ensure returns are well packed to prevent damage.
- Footwear returns must include protective outer packaging; damaged boxes may void the return.
Keep your return tracking information as proof of postage. For returns outside the UK, mark as "Returned Goods - Of No Commercial Value" to avoid customs charges, which are the customer's responsibility.