Undercover

Definitions:

The Company: The Business Fashion.
Customer: The buyer from The Company.
Contract: Any agreement for the sale of goods from The Company to the Customer.

Payment:

Payment is required when placing an order. No goods will be delivered without payment.
Goods are shipped via the carrier chosen by The Company, although customer preferences will be considered.
Shipping costs are added to the invoice.
Orders are typically dispatched within one working day.
Report any missing orders within:
- 3 working days (UK)
- 10 working days (Europe)
- 14 working days (Rest of the world)

Claims:

Report any damage, delay, or partial loss in transit within 7 working days of delivery.
The Company may request the return of the goods and packaging for examination.

Liability:

If goods are not delivered, damaged, or in incorrect quantity, The Company may replace them or credit the invoice value.
If goods are defective, The Company may replace them or credit the invoice value.
The Company's liability is limited to the invoice value of the goods.

Returns:

You can cancel your order up to 28 days after dispatch if items are in original condition with all tags attached. Postage costs are non-refundable unless the error is ours.
Sale items can only be refunded if faulty. Exchanges or credit notes are available for sale goods.
For complete returns procedures, see the Returns section under Customer Service on our website.

Specifications:

The Company may alter specifications, including minor changes in color, shade, and size. Your statutory rights are not affected.

We use the following categories of cookies:

Required cookies -These cookies are required to enable core site functionality and are automatically enabled when you use the site.

Functional cookies -These cookies enable additional functionality like saving preferences, allowing social interactions and analyzing usage for site optimization.

Performance cookies -These cookies enable us to provide a better service based on how users use our website.

Advertising cookies -These cookies are used by advertising companies to serve ads that are relevant to your interests.

Social media cookies -These cookies are set by the following third-parties - Facebook and Twitter - and allow you to share what you've been doing on the website on social media.

We use cookies to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page. You may disable these cookies at any time in your browser's system settings and delete existing cookies.

Shipping Information

Shipping options may vary depending on your delivery address, order time, and item availability. At checkout, you'll see available shipping methods, costs, and estimated delivery dates.

United Kingdom

Free Shipping: On orders over £500
Standard Delivery via DPD: 2-3 working days, £4.00
Express Delivery via DPD: 1-2 working days, £6.00

European Countries

Includes: Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Luxembourg, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland

Free Shipping: On orders over £500
Priority Delivery via DHL: 3-5 working days, £20.00

USA, Canada, & Mexico

Free Shipping: On orders over £500
Express Delivery via DHL: 1-3 working days, £22.00

Australia

Free Shipping: On orders over £500
Standard Delivery via DHL: 5-7 working days, £25.00

China & Hong Kong

Free Shipping: On orders over £500
Standard Delivery via DHL: 5-7 working days, £25.00

Rest of the World

Free Shipping: On orders over £500
Standard Delivery via DHL or Royal Mail: 5-7 working days, £25.00

Additional Information

Customs & Import Charges: These are the responsibility of the customer and are determined by the destination country.
Alternative Shipping Methods: We may use alternative shipping methods if necessary.

Shipping

Free Shipping to our Store

Next working day delivery to our store.

Home Delivery

Shipping rates calculated at checkout.
Free worldwide shipping for orders over £500.

Exchanges and Returns

If you are not completely satisfied, return your items within 14 days for an exchange or refund. Items must be unworn and in original condition.

Free Returns to our Store

Returns by Mail

Return items within 14 days of delivery.
Use a tracked and insured service to return to:

The Business Fashion

360 Welford Road

Leicester, LE2 6EJ

Upon receipt, we will process your refund or exchange. Refunds cover the item cost only, not postage.

Return Conditions

Items must be unworn, unwashed, with tags attached, and in resalable condition.
Include any additional packaging (e.g., dust bags).
Fragrances, swimwear, and underwear are non-refundable and non-exchangeable.
Customer covers return shipping costs.
Ensure returns are well packed to prevent damage.
Footwear returns must include protective outer packaging; damaged boxes may void the return.

Keep your return tracking information as proof of postage. For returns outside the UK, mark as "Returned Goods - Of No Commercial Value" to avoid customs charges, which are the customer's responsibility.

Reset your password

Login

Register

Create account